Frequently Asked Questions
Everything you need to know about your shopping experience with the HarperCollins Fashion Collection.
What is the standard shipping time for my order?
We offer standard shipping which typically takes 3 to 5 business days within the continental United States. International shipping times vary by location, usually ranging from 7 to 14 business days.
How do I process a return or exchange?
If you are not satisfied with your purchase, you can return or exchange items within 30 days of delivery. Please ensure the clothing is unworn, unwashed, and still has the original tags attached.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure a perfect fit.
Are your garments ethically sourced?
Yes, we are committed to sustainability. Our fashion line utilizes ethically sourced materials and we partner with manufacturers who adhere to fair labor practices and environmental standards.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.